07727 932887 answers at any hour, whether water is coming through a ceiling this minute or you would like a boiler service booked for next week. 24HR Boiler Repair & Plumber is based at 11 Melrose Rd, London SW18 1ND, and covers Wandsworth, Putney, Southfields and Earlsfield.
What Happens When You Ring
A person answers, not a recorded menu. The first conversation takes five to ten minutes: what you can see, whether water is escaping, which of Wandsworth, Putney, Southfields or Earlsfield you are in, and for a boiler, the make and any error code. Then we look for the independently owned partner company that can reach you soonest and ring you back with its name and a window.
Water Coming Through a Ceiling
Close the main stopcock, usually under the kitchen sink or near the front door. Switch off the immersion heater and boiler, open the cold taps to drain the pipes, and move electrical items away. If water is near a light fitting, avoid it and turn off power at the consumer unit only if you can reach it safely. See emergency plumbing.
A Boiler That Has Stopped
Check the pressure gauge, which should sit between about 1 and 1.5 bar when cold, and make sure the thermostat is calling for heat. Try one reset if the boiler has a button, and no more. In a frost, a frozen condensate pipe is a common cause. See emergency boiler repair.
If You Smell Gas
Leave the property, open doors and windows, avoid switches and flames, and ring 0800 111 999 before anything else. Call us for the repair once the supply is safe.
From Call to Written Quote
The partner company diagnoses the fault, gives you a written quote before starting, does the work, invoices you directly and takes payment itself. We handle no money. We text you its name before it arrives, and if anything goes wrong, ring us and we will chase it. The full picture is on how we work.
The Ground We Cover
- Wandsworth Town (SW18): Victorian terraces off the High Street, townhouses by the Common and newer flats
- Putney (SW15): Victorian and Edwardian villas, converted flats and the Embankment. See Putney
- Southfields (SW18 and SW19): the Grid's Edwardian terraces beside Wimbledon Park. See Southfields
- Earlsfield (SW18): Victorian terraces along Garratt Lane near the Wandle. See Earlsfield
If your address is just outside that patch, mention it on the call and we will say honestly what we can arrange.
Why an Early Call Helps
A small leak caught early is a washer; a leak left for a weekend is a ceiling. Return to the home page, see all services, read about us, or ring 07727 932887.
Frequently Asked Questions
What is the best way to reach you in an emergency?
Ring 07727 932887, which is answered 24 hours a day, every day of the year. A call is faster than a form because we can ask the right questions and start looking for a partner company straight away. If you cannot talk, use the form on this page with your address and a short description, and we will ring you back as soon as we can.
What will you ask me when I call?
We will ask what is happening, where you are, whether water is escaping or there is a smell of gas, and for a boiler, the make, model and any error code. The call takes five to ten minutes. We then look for the partner company that can reach you soonest and ring you back with its name and a window, and we text you its details before it arrives.
What should I do while I wait for the partner company?
For a leak, shut the main stopcock, switch off the immersion heater and boiler, open the cold taps and keep electrics clear of the water. For a gas smell, leave the property and ring 0800 111 999 before calling us. For a boiler lockout, check the pressure gauge and thermostat, but do not open the casing. We talk you through it on the phone.
Do you take calls at night and on bank holidays?
Yes. The line is answered at all hours, on weekends and bank holidays included. Out-of-hours work usually costs more than daytime work in London, with published guides listing evening and overnight boiler visits at roughly £120 to £350 before parts. The partner company states its price in writing before starting, so you agree it in advance.
Where are you based and which areas do you cover?
We work from 11 Melrose Rd, London SW18 1ND, and cover Wandsworth Town, Putney, Southfields and Earlsfield across SW18, SW15 and the Southfields edge of SW19. Those places are within a couple of miles of each other, so a nearby partner company is usually available. If you are outside that patch, tell us and we will say honestly what we can do.
Can I book a boiler service rather than an emergency?
Yes, through the same number. Published London prices for an annual boiler service run from roughly £70 to £120, and the partner company confirms its figure in writing before the visit. Daytime bookings are usually arranged within a few days, and we will tell you honestly what is available. See boiler servicing for what is covered.
Who will I be dealing with after I ring?
You will deal with us on the call and with the partner company on the day. The partner is an independently owned local business that quotes, does the work, invoices you and takes payment directly. We handle no payment or invoices, and we text you the partner's name before it arrives. If anything goes wrong afterwards, ring us and we will chase it.
Will you give me a price over the phone?
We do not promise prices or arrival times on the phone, because both depend on the partner company and what it finds. What we can do is point to published London ranges as a rough guide, such as £80 to £350 for most boiler repairs, and make sure the partner gives a written quote before starting. You agree the price first.
What if I smell gas?
Do not use switches or naked flames, open doors and windows and leave the property. Ring the National Gas Emergency number, 0800 111 999, which is free and answered at all hours, before anything else. Once the supply is safe, call us on 07727 932887 and we will arrange the repair. A carbon monoxide alarm to BS EN 50291 is a sensible addition.
How do I complain if something goes wrong?
Raise it with the partner company first, since it carried out the work and is best placed to put it right. If you cannot reach a resolution, call 07727 932887 and we will help chase it. We cannot promise a particular outcome, but you do not have to chase it alone, and your statutory rights are unaffected. Our terms set out the detail.
